Resources and Performance Select Committee - Thursday 18 July 2024, 10:00am - Surrey County Council Webcasts
Resources and Performance Select Committee
Thursday 18 July 2024 10.00am
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Agenda item :
Start of webcast
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Cllr Robert Hughes
Agenda item :
1 APOLOGIES FOR ABSENCE AND SUBSTITUTIONS
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Seat 38
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Cllr Robert Hughes
Agenda item :
2 MINUTES OF THE PREVIOUS MEETINGS: 15 MAY 2024
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Agenda item :
3 DECLARATIONS OF INTEREST
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Agenda item :
4 QUESTIONS AND PETITIONS
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Seat 38
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Cllr Robert Hughes
Agenda item :
5 VERBAL UPDATE ON THE WORK OF THE DIGITAL BUSINESS AND INSIGHTS (DB&I) TASK GROUP
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Cllr Steven McCormick
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Cllr Robert Hughes
Agenda item :
6 CUSTOMER TRANSFORMATION PROGRAMME
Agenda item :
7 DIGITAL INCLUSION
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Officer
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Cllr Robert Hughes
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Cllr Riasat Khan
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Cllr Riasat Khan
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Officer
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Officer
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Cllr Riasat Khan
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Cllr Robert Hughes
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Cllr Robert Hughes
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Officer
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Officer
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Cllr Robert Hughes
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Cllr Robert Hughes
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Cllr Steven McCormick
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Officer
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Cllr Robert Hughes
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Cllr Tim Hall
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Officer
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Cllr Robert Hughes
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Cllr David Harmer
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Officer
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Cllr David Harmer
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Officer
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Cllr David Harmer
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Cllr Robert Hughes
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Cllr Nick Darby
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Cllr Robert Hughes
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Officer
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Cllr Nick Darby
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Cllr Riasat Khan
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Cllr David Harmer
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Cllr Riasat Khan
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Cllr Nick Darby
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Cllr Steven McCormick
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Cllr Nick Darby
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Officer
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Cllr Hazel Watson
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Officer
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Cllr Hazel Watson
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Officer
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Cllr Robert Hughes
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Officer
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Officer
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Cllr David Harmer
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Cllr Tim Hall
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Cllr David Harmer
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Cllr Tim Hall
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Officer
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Cllr Robert Hughes
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Cllr Robert Hughes
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Cllr David Harmer
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Officer
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Cllr David Harmer
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Cllr Steven McCormick
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Officer
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Cllr Steven McCormick
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Officer
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Cllr Nick Darby
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Cllr Robert Hughes
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Cllr Robert Hughes
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Cllr Hazel Watson
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Cllr Robert Hughes
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Seat 38
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Cllr Robert Hughes
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Cllr Nick Darby
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Cllr Robert Hughes
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Cllr Hazel Watson
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Cllr Robert Hughes
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Cllr Steven McCormick
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Cllr Robert Hughes
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Seat 38
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Cllr Robert Hughes
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Cllr Robert Hughes
Agenda item :
7 DIGITAL INCLUSION
Agenda item :
8 PERFORMANCE MONITORING SESSION NOTES 19 JUNE 2024
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Agenda item :
6 CUSTOMER TRANSFORMATION PROGRAMME
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Cllr Robert Hughes
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Officer
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Officer
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Cllr Robert Hughes
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Cllr Hazel Watson
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Officer
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Officer
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Cllr Hazel Watson
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Officer
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Cllr Steven McCormick
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Officer
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Officer
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Cllr Robert Hughes
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Cllr David Harmer
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Cllr Steven McCormick
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Officer
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Cllr Steven McCormick
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Officer
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Cllr Robert Hughes
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Seat 18
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Cllr Robert Hughes
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Cllr Steven McCormick
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Officer
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Cllr Steven McCormick
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Officer
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Cllr Robert Hughes
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Officer
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Cllr Robert Hughes
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Cllr Steven McCormick
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Seat 18
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Cllr Steven McCormick
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Seat 18
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Cllr Steven McCormick
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Seat 18
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Cllr Steven McCormick
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Officer
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Cllr Robert Hughes
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Cllr Lance Spencer
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Officer
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Cllr Lance Spencer
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Officer
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Cllr Robert Hughes
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Cllr David Harmer
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Cllr Denise Turner-Stewart
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Cllr David Harmer
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Officer
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Cllr Robert Hughes
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Cllr Steven McCormick
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Seat 18
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Cllr Steven McCormick
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Seat 18
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Cllr Steven McCormick
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Officer
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Seat 18
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Cllr Robert Hughes
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Cllr Robert Hughes
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Cllr Steven McCormick
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Seat 18
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Cllr Lance Spencer
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Seat 18
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Cllr Lance Spencer
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Seat 18
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Cllr Robert Hughes
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Cllr Nick Darby
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Officer
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Cllr Robert Hughes
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Cllr Steven McCormick
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Cllr Robert Hughes
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Cllr Lance Spencer
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Cllr Hazel Watson
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Cllr Lance Spencer
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Cllr David Harmer
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Cllr Lance Spencer
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Cllr Robert Hughes
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Cllr Lance Spencer
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Cllr David Harmer
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Cllr Lance Spencer
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Cllr Robert Hughes
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Seat 38
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Cllr Steven McCormick
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Cllr Robert Hughes
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Cllr Steven McCormick
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Cllr Robert Hughes
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Cllr Steven McCormick
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Cllr Robert Hughes
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Cllr Hazel Watson
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Cllr Robert Hughes
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Cllr David Harmer
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Cllr Nick Darby
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Cllr Robert Hughes
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Cllr Steven McCormick
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Cllr Robert Hughes
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Seat 38
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Cllr Robert Hughes
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Officer
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Seat 38
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Cllr Robert Hughes
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Cllr Nick Darby
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Seat 38
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Seat 38
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Cllr Robert Hughes
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Seat 38
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Cllr Robert Hughes
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Seat 38
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Cllr Robert Hughes
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Officer
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Seat 38
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Cllr Robert Hughes
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Cllr Steven McCormick
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Cllr Robert Hughes
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Cllr David Harmer
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Cllr Nick Darby
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Cllr Hazel Watson
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Cllr Robert King
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Cllr Robert Hughes
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Cllr Lance Spencer
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Cllr Robert Hughes
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Cllr Lance Spencer
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Cllr Robert Hughes
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Cllr Steven McCormick
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Cllr Robert Hughes
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Cllr Lance Spencer
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Cllr Robert Hughes
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Cllr Denise Turner-Stewart
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Cllr Robert Hughes
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Officer
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Seat 38
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Cllr Robert Hughes
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Seat 38
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Cllr Robert Hughes
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Cllr Lance Spencer
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Cllr Robert Hughes
Agenda item :
8 PERFORMANCE MONITORING SESSION NOTES 19 JUNE 2024
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Agenda item :
9 FORWARD WORK PROGRAMME AND RECOMMENDATION TRACKER
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Agenda item :
10 DATE OF THE NEXT MEETING
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Webcast Finished
- (Public Pack)Minutes RPSC 15 May, opens in new tab
- Item 6- Customer Trasnformation Programme Report, opens in new tab
- Appendix 1 Design Principles, opens in new tab
- Appendix 2 Dynamic Customer Operating Model, opens in new tab
- Appendix 3 CTP High Level Plan, opens in new tab
- Appendix 4 Risks, assumptions and constraints, opens in new tab
- Appendix 5 Stakeholder engagement plan, opens in new tab
- Item 7- Digital Inclusion Report, opens in new tab
- Appendix 1- Surrey Digital Inclusion Strategy, opens in new tab
- Appendix 2 - CitizensOnline 'Digital Inclusion in Surrey' FINAL, opens in new tab
- Appendix 3- Note on digital inclusion work in libraries, opens in new tab
- Item 8- Performance Monitoring Notes 19 June 2024, opens in new tab
- RPSC FWP - July 2024 - FINAL, opens in new tab
- Recommendations and Action Tracker- July 2024, opens in new tab